Keeping relationships strong.


you can't buy it 
it has to be earned
you don’t talk about it, you demonstrate it
there are no shortcuts to it
it requires constant devotion
it means more giving and less taking
it affects every relationship you have, every day of your life

welcome to Loyalty & Co.

How We Do It

We aren't successful until our clients are.

Loyalty & Co., based in Canada, is led by a group of industry experts that develop customer engagement strategies to a wide variety of retail, hospitality and financial services clients of all shapes and sizes.

Understand the "WHY"

We have the pulse on the industry - we help clients navigate the competitive environment by understanding the current market landscape, consumer trends and program best practices and provide insight into market gaps and company opportunities.

Develop the "HOW"

We develop a framework and strategic approach to our client’s business needs.

We help our clients develop and optimize their payment and loyalty programs to ensure that their customers' experience lives up to their brand promise and drives sales and company value.

Get Going and "DO"

Our "on demand" delivery model allows us to easily scale-up or down as your needs evolve. Our approach combined with a hand-picked network of industry veterans and industry partners ensures that we are surpassing your objectives through a more thoughtful and personal process that delivers results.

how we work

Our client's success is paramount.

Unless you have 100% customer satisfaction. You must improve.
- Horst Schulz

Customer engagement is evolving and your business should, too. Loyalty & Co. can create the foundation by which your overall program will all rest upon. The same way an architect creates a blueprint before anyone picks up a hammer, we take the pulse of your industry and build a strategy from there.

There is a big difference between a satisfied customer + a loyal customer.
- Shep Hyken

A loyal customer continues to give a company their business again and again. We use technology, innovative thinking and a custom approach to help make that a reality.

The first step in exceeding your customer’s expectations is to know those expectations.
- Roy Williams

We have partnered up with industry veterans that can ensure the continued success of a customer engagement program year after year.

Client testimonials

We're happy when you're happy - simple as that.

"Loyalty & Co. did a great job of illustrating the Canadian Loyalty landscape to our American counterparts"
Julie Chan-McConnell,
Director, Marketing and Loyalty,
Choice Hotels Canada.
"Their networking capabilities are a game-changer."
VP of Canadian Bank
"I cannot think of anyone I'd rather have 'on my team' if I were investigating strategic alliances or evaluating a loyalty program."
Emma Warrillow,  
President of Data Insight Group
our philosophy

Like loyalty programs themselves, success comes from gratitude.

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