you can't buy it
it has to be earned
you don’t talk about it, you demonstrate it
there are no shortcuts to it
it requires constant devotion
it means more giving and less taking
it affects every relationship you have, every day of your life
welcome to Loyalty & Co.
Loyalty & Co., based in Canada, is led by a group of industry experts that develop customer engagement strategies to a wide variety of retail, hospitality and financial services clients of all shapes and sizes.
We have the pulse on the industry - we help clients navigate the competitive environment by understanding the current market landscape, consumer trends and program best practices and provide insight into market gaps and company opportunities.
We develop a framework and strategic approach to our client’s business needs.
We help our clients develop and optimize their payment and loyalty programs to ensure that their customers' experience lives up to their brand promise and drives sales and company value.
Our "on demand" delivery model allows us to easily scale-up or down as your needs evolve. Our approach combined with a hand-picked network of industry veterans and industry partners ensures that we are surpassing your objectives through a more thoughtful and personal process that delivers results.
Customer engagement is evolving and your business should, too. Loyalty & Co. can create the foundation by which your overall program will all rest upon. The same way an architect creates a blueprint before anyone picks up a hammer, we take the pulse of your industry and build a strategy from there.
A loyal customer continues to give a company their business again and again. We use technology, innovative thinking and a custom approach to help make that a reality.
We have partnered up with industry veterans that can ensure the continued success of a customer engagement program year after year.